- Where are you located?
- How long have you been in
Approximately 12 years. We are a division of a brick-and-mortar business. Our
click-and-mortar status gives us an advantage over a traditional e-business.
- Why are your prices so low?
We are in several different buying groups and buy in large quantities to get
the lowest price we can.
- If I enter an order via
the Internet now, when will it be shipped?
Most in stock orders are shipped within 24-48 hours. If an
item is backordered, a salesperson will notify you of its
lead-time. Transit time varies depending
on where the order is being shipped to; typically about 3-5 business days.
Out of stock items generally carry a 2-3 week lead time.
- Why does it take so long
to get items that are not in stock?
We stock most products in house but some of them are not as popular as
others and therefore have to be ordered from the manufacturer and brought in
to make them available for shipment to you.
- Can I place my order over
the phone too?
- How do you accept payment?
We accept Visa, MasterCard, Discover, and American Express.
- Do I have to pay shipping,
and if so, how much?
Yes. Shipping is based on your merchandise total as well as what type of
items you are ordering. Click
here for the shipping charges.
- Do you ship to Canada and
if so what are the shipping costs and procedures?
We use Federal Expressas a shipping provider to Canada. There may
be taxes and duties due once products cross the Canadian border which are the
responsibility of the receiving party.
- How long does it take for
Items that are in stock typically ship within 24-48 hours. Transit time varies
depending on where the order is being shipped to; typically about 3-5 business
days. Out of stock items generally carry a 2-3 week lead time.
- Are products returnable?
Yes. Click here for return policy.
- What is the lead-time for
out of stock items?
Generally speaking, 2-3 weeks, although it can vary.
- Do you carry more products
than what is listed on your site?
Yes, just call or email for specific items.
- What do the ratings mean
and how are they determined?
The ratings are based on many different factors including price, reliability,
style, and popularity.
- What is a Valve?
The "guts" behind the wall or below the deck that connects the trim
to the plumbing supply lines to make it work.
- Is the valve included?
Depending on the brand name. If you have a model number or series name and please
let us know if it's a lavatory, roman tub, or tub/shower faucet.
- Do I need to get it?
Unless your plumber or contractor has supplied one, you need to get it.
- Can I use any manufacturer
handles with any faucet?
Handles are manufacturer specific and cannot be interchanged.
- Can I use Delta handles
with a Brizo faucet, and vice versa?
You cannot use Delta handles with a Brizo faucet, and vice versa.
- Do I need an accent kit?
The accent kit is needed because it hides the installation.
- Why is there an extra packing
charge for sinks and toilets?
Sinks are re-boxed with air pillows to ensure they are not damaged in transit.
Toilets are palletized and shipped via Freight Carrier because they exceed FedEx´s
weight limit and box size.
- Why are handles and valves
To give you more of a selection of style, finish options, and installation options.
- Do you sell parts?
Yes, we do sell parts. They are available on a non-returnable basis.
- What is the best way to
clean and care for the surface of plumbing fixtures?
Always test your cleaning solution on an inconspicuous area before applying to
the entire surface. Rinse completely. Wipe surfaces clean immediately after applying
cleaner. Do not allow cleaners to sit or soak. Use a soft, dampened sponge or
cloth. Do not use an abrasive material or ammonia to wipe surfaces clean.
- Can I replace a two-handle
lavatory faucet with a single-handle model? Do all faucets fit
all bathroom sinks and tub/showers?
Yes. Standard-size sink openings and faucet dimensions are used throughout the
plumbing industry. However, since there are a few exceptions, it is a good idea
to check sizes first. Bathroom Sinks: Many single- and two-handle faucets are
on 4-inch centers, which is the distance between the centers of the hot and cold
inlets or mounting bolts. Another popular style for two-handle faucets is the
8" to 16" widespread. These faucets come with flexible hook-ups to
allow for most adjustments. Tubs/Showers: The distance between hot and cold water
supplies for two-handle faucets is generally 8". The hole opening for single-handle
tub/shower combinations may vary. The opening must be smaller than the faceplate
of the unit you are installing for proper coverage.
- What's the difference between
the Grohe Ladylux Cafe models 33.758.000 and 33.757.000?
The 33.758.000 Ladylux Cafe is the newer version of the 33.757.000. The newer
33.758.000 has a redesigned pull out head that is larger and easier to use. It
also has a "hold and release" dual spray control; regular flow and
spray mode. The older 33.757.000 has a smaller spray head and only has one flow;
no other spray mode.
- How long is the pull out
hose on the Ladylux Cafe faucets?
59" pull out length
- Can they be mounted through
a granite or marble countertop? Is there any additional hardware
Yes, these are typically used with both drop in and undermount sinks as well
as countertops of all kinds. Everything you need for a single hole installation
is included with the faucet.
- What's the difference between
the chrome and stainless steel models of the Ladylux series?
They are the exact same faucet, just made out of different material. The models
with any other finish than stainless steel are constructed of cast brass and
have a finish added. This includes the 33.737, 33.757, and 33.758. The stainless
steel faucets are made of solid stainless steel, not just a stainless steel finish.
There is also a "bump" located on the side of the faucet. This distinction
in only specific to the stainless steel finish.. These are the 33.755, 33.765,
- What's the difference in
appearance between stainless steel and polished chrome?
Stainless steel is always brushed unless otherwise indicated. It has more of
a matte finish and usually matches other stainless steel appliances such as stoves,
refrigerators, sinks, etc... Polished chrome is a very shiny, silver finish.
- Do sinks come with
the basket strainers?
Only the Kindred sinks come with the strainers, all others need to be ordered