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Where
are you located?
Commerce, CA |
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How
long have you been in business?
Approximately 10 years. We are a division of a brick-and-mortar business.
Our click-and-mortar status gives us an advantage over a traditional e-business. |
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What
are your business hours?
We are open Monday - Friday 6am to 5pm, Pacific Standard Time. |
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Why
are your prices so low?
We are in several different buying groups and buy in large quantities to
get the lowest price we can. |
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If
I enter an order via the Internet now, when will it be shipped?
Most in stock orders are shipped within 24-48 hours. If an item is backordered,
a salesperson will notify you of its lead-time. Transit
time varies depending on where the order is being shipped to; typically
about 3-5 business days. Out of stock items generally carry a 2-3 week
lead time. |
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Why
does it take so long to get items that are not in stock?
We stock most products in house but some of them are not as popular as
others and therefore have to be ordered from the manufacturer and brought
in to make them available for shipment to you. |
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Can
I place my order over the phone too?
Sure! |
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How
do you accept payment?
We accept Visa, MasterCard, Discover, and American Express. |
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Do
I have to pay shipping, and if so, how much?
Yes. Shipping
is based on your merchandise total as well as what type of items you are
ordering. |
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How
long does it take for shipping?
Items that are in stock typically ship within 24-48 hours. Transit time
varies depending on where the order is being shipped to; typically about
3-5 business days. Out of stock items generally carry a 2-3 week lead time. |
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What
is the lead-time for out of stock items?
Generally speaking, 2-3 weeks, although it can vary. |
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Do
you carry more products than what is listed on your site?
Yes, just call or email for specific items. |
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What
do the ratings mean and how are they determined?
The ratings are based on many different factors including price, reliability,
style, and popularity. |
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What
is a rough-in valve?
The "guts" behind the wall or below the deck that connects
the trim to the plumbing supply lines to make it work. |
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Are
your products secondhand or refurbished?
No. Everything we sell is brand new in factory packed boxes and is fully covered
by the manufacturer's warranty. |
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Is
the rough-in valve included with the faucet?
It varies by manufacturer. If a valve is required but not included, there
will be an "rough in required" icon and a link to the corresponding
valve on the product page. |
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Do
I need to get it?
Unless your plumber or contractor has supplied one, you need to get it. |
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Can
I use any manufacturer handles with any faucet?
Handles are manufacturer specific and cannot be interchanged. |
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Do
I need an accent kit (Moen only)?
The accent kit is needed because it hides the installation. |
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Why
are handles and valves sold separately?
To give you more of a selection of style, finish options, and installation
options. |
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Do
you sell parts?
Yes, we do sell parts. They are available on a non-returnable basis. |
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What
is the best way to clean and care for the surface of plumbing fixtures?
Always test your cleaning solution on an inconspicuous area before applying
to the entire surface. Rinse completely. Wipe surfaces clean immediately
after applying cleaner. Do not allow cleaners to sit or soak. Use a soft,
dampened sponge or cloth. Do not use an abrasive material or ammonia to
wipe surfaces clean. |
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Can
I replace a two-handle lavatory faucet with a single-handle model?
Do all faucets fit all bathroom sinks and tub/showers?
Yes. Standard-size sink openings and faucet dimensions are used throughout
the plumbing industry. However, since there are a few exceptions, it is
a good idea to check sizes first. Bathroom Sinks: Many single- and two-handle
faucets are on 4-inch centers, which is the distance between the centers
of the hot and cold inlets or mounting bolts. Another popular style for
two-handle faucets is the 8" to 16" widespread. These faucets
come with flexible hook-ups to allow for most adjustments. Tubs/Showers:
The distance between hot and cold water supplies for two-handle faucets
is generally 8". The hole opening for single-handle tub/shower combinations
may vary. The opening must be smaller than the faceplate of the unit you
are installing for proper coverage. |
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What's
the difference in appearance between stainless steel and polished
chrome?
Stainless steel is always brushed unless otherwise indicated. It has more
of a matte finish and usually matches other stainless steel appliances
such as stoves, refrigerators, sinks, etc... Polished chrome is a very
shiny, silver finish. |
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Do sinks
come with the basket strainers?
No, they need to be ordered
separately. |
